At brennenkaisa.com, we are committed to customer satisfaction. Please carefully read the following return and refund policy to ensure you are satisfied with our products.
- Return Policy
Return Period: If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product.
Conditions: Returned products must be unused and retain their original packaging and all labels. Any opened or used pens are not eligible for return.
Return Request: Please contact our customer service team via email, providing your order number and reason for return. Customer service will provide you with return authorization and detailed return procedures.
Return Address: 6004 DANCING SUN WAY, COLORADO SPRNGS, CO 80911
- Refund Policy
Refund Processing: Upon receiving the returned product, we will inspect it and arrange a refund after confirming that it meets the return conditions. Refund processing typically takes 5-7 business days.
Refund Method: Refunds will be processed through your original payment method. Please note that bank processing may experience slight delays.
- Return Shipping Costs: Return shipping costs are borne by the customer unless the product is defective or incorrectly shipped. We recommend using trackable shipping methods to ensure the package is returned safely.
- Special Circumstances: If your product is damaged or defective during transit, please contact us within 48 hours of receiving the package so we can resolve the issue promptly.
If you have any questions or need more information, please feel free to contact us; we are happy to assist you.