Here are some frequently asked questions and answers from our customers when purchasing our products:
- How do I place an order?
You can browse our products in our online store, select the pen you want, click “Add to Cart,” and then follow the instructions to complete the checkout process.
- What payment methods are available?
We support multiple payment methods, including credit cards, debit cards, and PayPal. All payment information is processed using secure encryption technology.
- How long does order processing take?
Orders are generally processed within 1-2 business days, and a confirmation message will be sent via email.
- Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the package status on the courier company’s website.
- What should I do if there is a problem with the product I receive?
If your product has any defects or damage, please contact our customer service team as soon as possible. We will provide you with a return or exchange service.
- Do you support international shipping?
We currently do not offer international shipping services.
- Can I cancel my order?
If your order has not yet been processed, you can cancel it by contacting customer service. If the order has already been shipped, a return is required.
- What is the return policy?
If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. Returned products must be unused and in their original packaging.